AccessibilityAccessible Accommodation for Our Guests with Disabilities
At Swan Hotel, we care that all our guests can stay in comfortable, safe and equal conditions. In this regard, we offer accessible areas and services suited to the needs of our guests with disabilities.
Our hotel has 1 accessible guest room designed in accordance with accessibility standards. The room includes an emergency call system, a telephone providing direct communication with the reception, and arrangements that support our guests' comfort.
The common areas of our hotel have been arranged to allow our guests with disabilities to move around comfortably. The entrance area, reception, lobby and relaxation areas can be easily accessed via level flooring, while travel between floors is carried out safely and comfortably by elevator.
Our elevator features a keypad prepared in Braille for our visually impaired guests. In addition, our hotel offers 2 accessible restrooms for guests with disabilities.
Our front office team is trained to provide support on matters our guests with disabilities may need. Our staff regularly receive information and awareness training on accessible tourism and effective communication with guests with disabilities.
At Swan Hotel, we see providing an accessible, safe and comfortable accommodation experience for everyone as an important part of our sustainable service philosophy. If our guests share their special needs with us during the reservation process, we are happy to provide the necessary support to plan their stay in the best possible way.